Terms of Service – Synctris

These Terms of Service (“Terms”) apply when you use synctris.com or engage Synctris (“Synctris”, “we”, “us” or “our”) to provide services. By using our website or confirming a project with us, you agree to these Terms.

1. About these terms

Every project is also covered by a proposal, quote, statement of work or similar agreement (a “Proposal”) that sets out the scope, deliverables, price and timeline. If anything in a Proposal conflicts with these Terms, the Proposal applies for that project.

2. Using our website

You may browse and share our website for lawful, personal or business purposes.
You must not copy, scrape or reuse our content, designs, case studies or code without our written permission, or attempt to disrupt or gain unauthorised access to the site.
Website content is provided for general information. We work to keep it accurate, but it may change without notice and does not form an offer.
Links to third-party websites are provided for convenience; we are not responsible for their content or practices.

3. Our services

We provide technology, marketing, content marketing, branding, strategy, data and AI automation services as described in each Proposal. We will perform the services with reasonable skill and care, using appropriately experienced team members. Work outside the agreed scope is treated as additional work and quoted separately before it starts.

4. Quotes & pricing

Prices on our pricing pages are starting prices. Final pricing can change based on your requirements, the scale of the project and the timeline, and is confirmed in your Proposal.
Prices are set in Sri Lankan Rupees (LKR). Amounts shown in other currencies are approximate conversions for reference; the currency and amount on your invoice apply.
Quotes are valid for 30 days unless the Proposal says otherwise.
Prices exclude applicable taxes, third-party costs (such as advertising spend, domains, hosting, software licences, stock assets and printing) and travel, unless stated.

5. Payment

Unless your Proposal states otherwise, one-time projects require a 50% advance payment before work starts, with the balance due before final files are delivered or the work goes live.
Monthly services are billed in advance at the start of each service month.
Invoices are payable within 7 days of issue. We may pause work, withhold deliverables or suspend services while payments are overdue.
Bank charges and currency-conversion fees are the responsibility of the paying party.

6. Your responsibilities

Provide accurate information, content, feedback, approvals and access to accounts or systems in good time.
Make sure you own or have permission to use any materials you give us — such as logos, images, text, music, data and trademarks — and that they do not infringe anyone else’s rights.
Review work carefully before approving it. Once you approve content for publishing, you are responsible for it.
Make sure your products, services and claims comply with the laws and platform policies that apply to your business.

7. Revisions & approvals

Each package or Proposal includes a set number of revision rounds. A revision round is one consolidated set of feedback on a deliverable. Additional rounds, or changes to an approved direction, are charged at our standard rates. If we do not receive feedback within 14 days of submitting work, we may treat it as approved.

8. Timelines

Delivery times are estimates that start once we receive the advance payment and everything we need from you. Delays in feedback, content or access will move the timeline. Projects paused by the client for more than 30 days may need to be rescheduled and re-quoted.

9. Ad spend & third-party platforms

Advertising spend is not included in our fees unless stated, and is paid directly to the platform (for example Meta, Google or TikTok) or reimbursed to us.
We use third-party platforms and tools that have their own terms. We are not responsible for their outages, policy changes, account restrictions, ad rejections or algorithm changes, although we will help you resolve issues where we can.
Software, plugins, fonts, stock media and AI tools used in your project are subject to their own licences.

10. Results

Marketing, SEO, advertising and AI outcomes depend on many factors outside our control, including competition, platform algorithms, budgets and market conditions. We work hard to achieve your goals, but we do not guarantee specific rankings, reach, leads, sales or other results. Any estimates — such as typical time to rank — are indications only. AI-generated outputs are reviewed by our team, and you should review them before relying on them.

11. Intellectual property

Once you have paid in full, you own the final deliverables we create specifically for you, such as your approved logo, brand assets, content and custom website code, unless the Proposal says otherwise.
Until full payment is received, all rights in the work remain with Synctris.
Unused concepts, drafts and alternative designs remain our property.
We keep ownership of our pre-existing tools, frameworks, templates, code libraries and know-how, and grant you a non-exclusive licence to use them as part of your deliverables.
Third-party materials remain subject to their own licences.

12. Portfolio

Unless you ask us not to in writing, we may show completed work and your name or logo in our portfolio, case studies, showreel and social media. We will never share your confidential information this way.

13. Confidentiality

Each of us will keep the other’s confidential information private and use it only for the project, except where disclosure is required by law. We handle personal information as described in our Privacy Policy.

14. Liability

To the extent permitted by law, Synctris is not liable for indirect or consequential losses, including lost profits, revenue, data or business opportunities. Our total liability for any claim relating to a project is limited to the fees you paid us for that project, or for monthly services, the fees paid in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

15. Cancellation & termination

Monthly services continue month to month and may be cancelled by either party with 30 days’ written notice, unless the Proposal sets a minimum term.
One-time projects may be cancelled in writing. The advance payment is non-refundable once work has started, and you will pay for work completed up to the cancellation date.
Either party may end an engagement immediately if the other seriously breaches these Terms and does not fix the breach within 14 days of being notified.
On termination, you will pay all amounts due, and we will hand over completed, paid-for work.

16. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We will always try to resolve disputes informally first; if that is not possible, the courts of Sri Lanka will have jurisdiction.

17. Changes to these terms

We may update these Terms from time to time. The version on this page applies from the “last updated” date. Changes do not affect projects already confirmed under an earlier version unless we both agree.

18. Contact us

Questions about these Terms? Email us at info@synctris.com.