Privacy Policy

Synctris (“Synctris”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect when you visit synctris.com, contact us, book a call or work with us, how we use it, and the choices you have.

1. Who we are

Synctris is a digital agency based in Sri Lanka providing technology, marketing, content, strategy, data and AI automation services to clients in Sri Lanka and around the world. For the purposes of applicable data-protection laws, including Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, Synctris is the controller of the personal information described in this policy.

2. Information we collect

Information you give us

Contact details — your name, email address, phone or WhatsApp number, company name and job title when you email us, message us or book a call.
Project information — details about your business, goals, budget and timeline that you share during discovery calls, questionnaires and proposals.
Billing information — billing name, address and payment records needed to invoice you. We do not store full card details on our website.
Communications — the content of emails, messages and meeting notes exchanged with us.

Information collected automatically

Technical data — like most websites, our hosting provider records standard server logs such as IP address, browser type, device, pages requested and the date and time of the request, to keep the site secure and working.
Preferences — choices you make on the site, such as light or dark mode and your preferred currency on our pricing pages, are saved in your own browser (see section 6).

Analytics — we use Google Analytics to understand how visitors use our website, such as which pages are viewed, how long visits last, the type of device and browser, approximate location (city or country) and how people found the site. This information is aggregated and helps us improve the site; we do not use it to identify you personally.

Advertising — we use Google AdSense to show ads on some pages. Google and its partners may use cookies to show ads based on your previous visits to this and other websites.

3. How we use information

To reply to your enquiries and schedule and hold calls and meetings.
To prepare proposals and quotes, and to plan, deliver and support the services you engage us for.
To invoice you, collect payments and keep financial records.
To send you service updates and, where you have agreed, occasional news about our work. You can opt out at any time.
To keep our website and systems secure, prevent misuse and fix problems.
To meet our legal, tax and regulatory obligations.

We do not sell your personal information.

4. Legal basis

We process personal information only where we have a lawful reason to do so — for example, to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, for our legitimate interests in running and improving our business (balanced against your rights), or with your consent, which you may withdraw at any time.

We share personal information only with trusted service providers who help us run our business, and only as much as they need:

Website hosting — our site is hosted by Vercel, which processes server logs to deliver the site.
Website analytics — Google Analytics (Google LLC) collects usage data through cookies on our behalf. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and opt out with the Google Analytics opt-out browser add-on.
Advertising — Google AdSense (Google LLC) and third-party vendors use cookies to serve ads based on your prior visits to our website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to our site and/or other sites on the Internet. You can opt out of personalised advertising in Google Ads Settings, or opt out of some third-party vendors’ use of cookies at aboutads.info.
Call booking — when you book a call, Cal.com processes the details you enter on its booking page.
Embedded content — some pages show YouTube video previews and load fonts from Fontshare. These providers may receive your IP address and browser information when the content loads, under their own privacy policies.
Business tools — email, file-sharing, project-management, accounting and communication tools (such as WhatsApp) we use to work with you.
Advertising and social platforms — when you engage us to run campaigns, we work inside your accounts on platforms such as Meta, Google and TikTok on your instructions.
Professional advisers and authorities — our accountants, lawyers and auditors, or public authorities where the law requires it.

If Synctris is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

6. Cookies & local storage

Synctris.com uses Google Analytics cookies (such as _ga) to measure website traffic, and Google AdSense and its partners use advertising cookies to show and measure ads (see section 5). You can block or delete cookies in your browser settings at any time. We also use your browser’s local storage to remember a small number of preferences — your theme (light or dark) and your selected currency on our pricing pages. This information stays on your device, is not sent to us and can be cleared at any time in your browser settings. Third-party content such as YouTube previews and our Cal.com booking page may set their own cookies.

7. Client data

When we provide services, you may give us access to your own data — for example, customer lists, website content, analytics or advertising accounts. We use that data only to deliver the agreed services, keep it confidential and protect it with appropriate safeguards. You remain responsible for having the right to share that data with us. Where needed, we are happy to agree a separate data-processing agreement.

8. Retention

We keep personal information only for as long as we need it for the purposes above. Enquiries that do not lead to a project are normally deleted within 24 months. Client records, contracts and invoices are kept for as long as required by tax and accounting laws, after which they are securely deleted.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if a breach occurs.

10. Your rights

Subject to applicable law, you have the right to:

access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information, or restrict or object to how we use it;
withdraw your consent at any time, where we rely on consent;
receive your information in a portable format, where applicable; and
complain to the Data Protection Authority of Sri Lanka or your local data-protection authority.

To exercise any of these rights, email us at info@synctris.com. We will respond within the time required by law.

11. International transfers

We work with clients and service providers in different countries, so your information may be processed outside Sri Lanka or outside your own country. When this happens, we take reasonable steps to make sure it remains protected in line with this policy and applicable law.

12. Children

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top. If we make significant changes, we will take reasonable steps to let you know.

14. Contact us

If you have questions about this policy or how we handle your personal information, contact us at info@synctris.com.